WHAT IS YOUR RETURN POLICY?
We offer a full refund or credit within 14 days of shipping for unused goods in the original packaging unopened. If you’ve opened your order and there appears to be an error (incorrect roast or grind) we will accept a return for an exchange of the correct.
ALL RETURNED ITEMS ARE SUBJECT TO INSPECTION AND SUBJECT TO A DISCRETIONARY CLEANING AND/OR RE-STOCKING FEE. IF THE ITEM(S) CANNOT BE RETURNED TO INVENTORY FOR WHATEVER REASON, WE WILL BE IN TOUCH RIGHT AWAY. THESE MEASURES ARE REQUIRED TO MAINTAIN RED CLIFF COFFEE QUALITY FOR ALL CUSTOMERS.
HOW DO I SET UP A RETURN OR EXCHANGE?
Only full-priced purchases are eligible for returns or exchanges. To start a return or exchange, submit a request via firstname.lastname@example.org, where you will be prompted to include your Order #. In your message, please state the exact items that you wish to return.
We will provide you with a Return Authorization (RA) form, where you’ll complete your name, order number (found in the subject of your order confirmation email), and the item(s) you wish to return. You must complete the RA form accordingly, and include it within your returning package.
Once approved, our team will provide a shipping label for you to affix to the package. Please note that it can take up to 14 business days to process a return from the date of arrival at the respective warehouse and the failure to obtain an RA form and number is likely to delay the refund/exchange process. Once we have received and processed your return, the refund will be issued to the original method of payment.
HOW DO I RETURN/EXCHANGE A GIFT?
To initiate your gift return, contact us via our chat box below. Please be sure to include your Order Number within the corresponding form field.
WHAT DO I DO IF MY ITEM ARRIVES DAMAGED?
Please be sure to include your Order Number within the corresponding form field, and upon our follow-up, we recommend having pictures on hand to document the damage to your order, so that we may best serve you and the situation.
HOW LONG DOES A REFUND OR EXCHANGE TAKE TO PROCESS?
From start to finish, please give your refund/exchange 7 – 10 days to get back to you.
Please note: due to the current situation surrounding COVID-19, our warehouses have reduced their working days, which may potentially cause delay in shipments. Furthermore, our carriers are experiencing reduced staffing and service hours due the situation. We appreciate your understanding and patience through this challenging time.
You may cancel your order up to 36 hours before the order goes out and request to receive a full refund. If cancellation is made day of you will receive a credit to use at a later date. Credit must be used within 90 days.